Privacy Policy

1.Data controller

Trustar S.A.S., with registered office at Calle 119 No. 13-51, Oficina 304, Bogotá D.C., Colombia. Contact for data protection matters: contact@trustarsas.com.

2.Personal data we collect

• Identification data: full name, identity document type and number, date of birth.
• Contact data: email address, phone number and postal address.
• Account and verification data needed to confirm identity and age (18+).
• Transaction data related to your use of the platform.
• Technical data: IP address, device and browser type, and essential cookies.
• Communications you send us through the contact form or by email.

3.Purposes of processing

• Creating and managing your account and verifying identity and legal age.
• Providing the platform and its games in a secure way.
• Applying responsible gaming and player-protection tools.
• Preventing fraud, money laundering and misuse of the platform.
• Answering enquiries, complaints and support requests.
• Complying with legal, tax and regulatory obligations.

4.Consent and legal basis

We process personal data with your prior, express and informed authorisation, or where the law allows or requires it. You may revoke your authorisation at any time, unless a legal or contractual duty requires us to keep the data.

5.Minors

Our services are for adults aged 18 and over only. We do not knowingly collect data from minors. If we detect that a minor has provided data, we will delete it and close any related account.

6.Sharing with third parties

We never sell personal data. We only share it with service providers acting on our behalf (for example hosting, identity verification or payment processing) under confidentiality and data protection agreements, and with authorities when legally required.

7.International transfers

Where a provider stores data outside Colombia, we ensure the destination offers adequate protection levels or that appropriate safeguards are in place, as required by Colombian law.

8.Security

We apply technical and organisational measures, including encrypted connections, restricted access and monitoring, to protect personal data against loss, misuse, unauthorised access or alteration.

9.Retention

We keep personal data only for as long as needed for the purposes above and for the periods required by law. Afterwards it is securely deleted or anonymised.

10.Your rights

As a data subject, you have the right to:

• Know, update and correct your personal data.
• Request proof of the authorisation you gave.
• Be informed about how your data has been used.
• Revoke authorisation and/or request deletion of your data.
• File complaints with the Superintendencia de Industria y Comercio (SIC).
• Access your personal data free of charge.

11.How to exercise your rights

Send your request to contact@trustarsas.com with your name, identity document, a description of the request and a contact address. Queries are answered within ten (10) business days and complaints within fifteen (15) business days, as set out in Law 1581 of 2012.

12.Cookies

This website uses only essential cookies. See our Cookie Policy for details.

13.Changes to this policy

We may update this policy. Significant changes will be published on this page with a new update date.